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Troubleshooting


If you feel your unit is not functioning properly, please follow these simple steps before calling Qsonica:

Inspect probe tip. If it is worn or pitted, replace the tip and try to operate the unit again. If this does not correct the error, follow these steps to ensure the converter/probe assembly is tight:

  • Using the wrench set, detach the Converter, Probe, replaceable tip, or any type of tip being used.
  • Clean all mating surfaces and threading (use a cotton swab) with isopropyl alcohol and let them air dry.
  • Re-attach tightly using the wrench set.
  • If you are using an older model that has a Tuning button, Tune it now.
  • Test the unit under normal conditions.

If these steps do not solve your problem, please fill out our brief Repair Form at the right.

This form must be submitted before speaking with our service department. If your unit requires service, Qsonica will e-mail you a Return Material Authorization (RMA) number.

Repairs take approximately 5-10 business days. Further details about the repair process can be discussed after you submit the Repair Form.

Repair Form

All information will remain confidential. * Required field

Name*
Company*
Address 1*
Address 2
City*
State*
Zip*
Country*
Phone*
Fax
Email*
Describe the problem you are experiencing in detail:*
Is there an error message being displayed? If so, what appears?*
Model ##* Serial ##* Date of Purchase

(both Model ## and Serial ## appear on the label on the back of unit)

What probes or accessories are being used?*
Describe exactly how the converter is set up.*
(clamped on a ring stand or in the Sound Enclosure, etc.)
What solution is being sonicated?*
What is the sample volume being processed?*
What amplitude/power setting is being used?*
Describe the condition of the tip. Is there pitting, small holes or cracks?*
How often do you clean the tips and connection points of the horn and converter, and if so, what is your method of cleaning? Do you use the wrenches to tighten the horn and converter together?*