Let us help you select the appropriate Sonicator model and accessory for your application. Call 203.426.0101 or fill out a Quote Request.

Troubleshooting and Repair Inquiry

If your unit is not functioning properly, please follow these troubleshooting steps.

If the tip is very worn or pitted, replace it and try to operate the unit again. If this does not correct the error, follow the next steps:

Using the wrench set, detach all threaded connections (converter, probe, etc…)
Clean all mating surfaces and threading. Use a cotton swab with isopropyl alcohol and let them air dry.
Re-attach tightly using the wrench set.
Re-test the unit in water.
If a microtip is not working properly, remove it and test with the standard probe only.

If these steps do not solve the issue, please submit a repair inquiry below: * Required field

Name

Company

Address 1

Address 2

City

State

Postal/Zip Code

Country

Phone Number

1. Sonicator Model #:

2. Serial #:

3. Describe the problem or error message:

4. Which probe/horn is being used?

5. Does the tip show signs of erosion or pitting?

6. Amplitude setting:

7. Pulse mode on/off:

8. Total sonication time:

9. What is your application?

10. Sample volume?

11. What type of liquid is being processed?

12. Is the sample temperature monitored? If so, what is it?

13. Is the sample on ice?

14. Comments?

Let us help you select the appropriate Sonicator model and accessory for your application. Call 203.426.0101 or fill out a Quote Request.