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Domestic orders only.
For international orders, including Canada and Mexico, please call 203.426.0101 or e-mail info@sonicator.com. At present, we can only accept online orders for United States delivery.

Order processing lead times.
Sonicator systems have a 7-10 business day lead time. Probes, tips and general accessories are shipped within 1-3 business days. Selecting an express shipping method does not decrease the lead time but will expedite the actual shipping time once the order leaves our facility. Please contact Customer Service at 203.426.0101 if you would like to check stock and receive a more accurate lead time. Thank you.

Tax exempt sales.
Deliveries to CT and NY will be charged sales tax. If you are tax-exempt and do not wish to pay sales tax, please call us at 203.426.0101.
Troubleshooting and Repair Inquiry
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Let us help you select the appropriate Sonicator model and accessory for your application. Call 203.426.0101 or fill out a Quote Request.

Troubleshooting and Repair Inquiry

If your unit is not functioning properly, please follow these troubleshooting steps.

If the tip is very worn or pitted, replace it and try to operate the unit again. If this does not correct the error, follow the next steps:

  • Using the wrench set, detach all threaded connections (converter, probe, etc…)
  • Clean all mating surfaces and threading. Use a cotton swab with isopropyl alcohol and let them air dry.
  • Re-attach tightly using the wrench set.
  • Re-test the unit in water.
  • If a microtip is not working properly, remove it and test with the standard probe only.

If these steps do not solve the issue, please submit a repair inquiry below: * Required field



Contact an Expert Contact an Expert >

Let us help you select the appropriate Sonicator model and accessory for your application. Call 203.426.0101 or fill out a Quote Request.